ADVANCE PROGRAM & DELEGATE REGISTRATION IFIP TC8 Open Conference(TC8AUS) Business Process Re-Engineering: Information System Opportunities & Challenges Organised by the Australian Computer Society (Queensland Branch) MAY 8-12, 1994, Bond University, Queensland Gold Coast, Australia TC8AUS, the 1994 IFIP Technical Committee 8 (Information Systems) Open Conference, will be held on Australia's Gold Coast. The conference theme is business process re-engineering through integrated information systems efforts. Business process re-engineering is the restructuring of organisational processes through the innovative use of information systems and technology (IS/T). The aim is to refit or revamp the organisation to survive today's economic downturn and to emerge refreshed and revitalised to meet its social obligations and accept its economic challenges into the next century. Effective business process re-engineering requires an integrated approach to IS/T research, development, application and education. Information systems opportunities and challenges facing business process re-engineers revolve around integration. So far we have too often in IS/T theory and practice adopted uni- dimensional, specialised, segmented and piecemeal approaches which do not work. If IS/T is to achieve its full potential for social and economic good, there is a need for holistic, multi dimensional, comprehensive approaches, IS/T researchers and practitioners should look to integrate their efforts with those of others in a number of ways. As you can see from the draft programme, the programme committee (see attachment 1) have worked very hard to put together an excellent range of papers and panels which will be presented by an array of international speakers. The conference brings international networking and learning opportunities unparalleled in Australia that all Information Systems professionals should take advantage of. I encourage your attendance and look forward to seeing you on the Gold Coast for this most prestigious Information Systems event. Alan Underwood FACS Chairman, Organising Committee - - - - - - - - - - - - - - - - - - - - - - - - Probable TC8AUS STREAMS/TRACKS, March 1st 1994 Sunday Afternoon May 8 - Registration Sunday Evening May 8 Organising Chair's Welcoming Address Alan Underwood, Queensland University of Technology, Welcoming reception Monday morning May 9 - Plenary Session 1 Chair: Ashley Goldsworthy, Bond University, Conference General Chair Theme: Information Systems Opportunities and Challenges 09.00 Official Opening 09.10 Bernard Glasson, Curtin University,Program Chair, "Business Process Re-engineering: Information Systems Opportunity or Challenge?" 09.30 Mats Lundeberg, Stockholm School of Economics 10.00 Niels Bjorn-Andersen, Copenhagen Business School 10.30 Morning Tea 11.00 Plenary Session 2 Chair: Bernard Glasson, Program Chair Theme: Information Systems Opportunities and Challenges (Cont'd) 11.00 Ralph Sprague, University of Hawaii 11.30 Doug Vogel, University of Arizona 12.00 John King, University of California, Irvine 12.30 Lunch Monday Afternoon TC8 Working Group Tracks Track M1 WG 8.1 Design and Development Issues 13.30 "Integration Requirements for Tool- Based Generation of Information System Documentation" Alex Verrijn-Stuart, University of Leiden 14.00 "A Higher Order 'Commuting Diagram' Structure that Supports Very Large Information System Data and Process Architecture" Kit Dampney, Macquarie University; Michael Johnson & Peter Dazeley, Caltex Oil Australia 14.30 "Effective Integration of Multiple Tools in a Loosely-Coupled Tool Interfacing Paradigm for CASE" Y Yang, University of Queensland 15.00 Afternoon Tea 15.30 "Using Workgroup Modelling as a Basis for Redesigning Business Processes" Igor Hawryszkiewycz, University of Technology Sydney 16.00 "Software Design for the Automation of Unadjusted Function Point Counting" G Wittig & G R Finnie, Bond University 16.30 "Expanding Methodologies to Handle Distributed Systems" T William Olle and associates, Surrey, UK Track M2 WG 8.2 Organisational Issues 13.30 "Information Systems For Reengineering? No problem! Configuring Resources for the Information Systems Development Process for Different Forms of Business Process Reengineering" Chris Sauer, University of NSW 14.00 "Some Classic Theories of Organisational Change and their Implications for Business Process Innovation & Re-engineering" Anne Rouse, Monash University; David Watson, Swinburne University 14.30 "Modelling Business Processes for the Purpose of Redesign" Jan L G Dietz, University of Limburg 15.00 Afternoon Tea 15.30 "Top Down and Bottom Up Management of BPR" Jane Craig & Philip Yetton, University of NSW 16.00 "Business Process Development Projects: The Need for CEO Leadership" Magnus Mahring, Stockholm School of Economics 16.30 "Business Process Reengineering: The Need for a Methodology to Re-Vision the Organisation" R T Vidgen, J R G Wood & A T Wood- Harper, University of Salford, and J Rose, Manchester Metropolitan University Track M3 WG 8.3 Decision Support Systems 13.30 "Decision Support Systems for the Forecasting Task: Design Issues and Challenges" Michael Lawrence & Marcus O'Connor, University of NSW 14.00 "Business Modelling Based on Logistics to Support Business Process Re-engineering" Hans Gerrits, Vrije Universiteit 14.30 "An MCDM Based Interactive Support System with Application to Business Process Redesign" M A Quaddus, Curtin University Track M4 WG 8.4 Office Information Systems 13.30 "A Success Factors Model for Inter- Organisation Systems" Angele Cavaye & Paul Cragg, University of Waikato 14.00 "Methodology for Reducing the Complexity of Large Hypermedia Projects" Jana Dospisil, Monash University, and Tony Polgar, APC IBM Melbourne 14.30 "Extended Quality Function Deployment in an Integrated CSCW Environment" - Zhao Xinli, Jurgen Bode & Ren Shouju, Tsinghua University 15.00 Afternoon Tea 15.30 "Implementing EDI at the University of Western Sydney, Macarthur: A Case Study in Business Process Re- engineering" Lawrence Lim and John Fletcher, University of Western Sydney, Macarthur 16.00 "CSCW as Opportunity for Business Process Re-engineering" Andrew Hutchison, Universitat Zurich 16.30 "On Operation Synchronisation in Cooperative Editing Environments" Yanchun Zhang and Yun Yang, University of Queensland Track M5 WG 8.5 IS in the Public Sector 13.30 "Distributable Computing and Organisational Democratisation: Testing a Powerful Myth" Debora Dunkle, Kenneth Kraemer, John King, University of California; James Perry, Indiana University 14.00 "Business Re-Engineering and Management Alignment - A Review of Structural Re- Engineering in the Public Sector and the Problem of Management Alignment with Enterprise Objective" Brian Parker, Centre for Information Technology and Communications (CITEC), Brisbane 14.30 "Automation of Policy Implementation Towards a Comprehensive Approach in Public Administration" Ignace Snellen, Netherlands Institute for Advanced Study in the Humanities and Social Sciences (NIAS) 15.00 Afternoon Tea 15.30 Panel: From Re-equipment to people architecture: The Modernisation of the Australian Tax Office Chair: Bruce Wilson, Union Research Centre on Office Technologies 17.00 Close Tuesday Morning May 10 Two Parallel Tracks Track T1 IFIP TC8 Track 09.00 Panel: The FRISCO Announcement Chair: Eckhard Falkenberg, University of Nijmegen 10.30 Morning tea 11.00 Panel: An analysis of FRISCO Statement Chair: Ron Stamper (University of Twente) with a panel comprising the five IFIP TC8 Working Group Chairs or their nominees Track T2 Professional Practice Track 9.00 Panel: IS Opportunities and Challenges: A CEO's Perspective Chair: Ashley Goldsworthy, Dean of Business Bond University, with a panel of prominent CEO's 10.30 Morning Tea 11.00 Panel: IS Opportunities and Challenges: A Response from the Professions Chair: Alan Underwood, Queensland University of Technology, with a panel of professional society presidents 12.30 Alfresco Lunch Tuesday Afternoon 13.30-17.00 Birds of a Feather Sessions 12.30-21.00 Doctoral Consortium - Ron Weber, University of Queensland & Gordon Davis, University of Minnesota Wednesday Morning May 11 Four Parallel Tracks Track W1 Applications 09.00 "A Study of TQM Practice on Software Development in Singapore" Margaret Tan, National University of Singapore 09.30 "Mobil Oil Australia's Strategic Electronic Card Marketing System" Johnny Chu, Mobil Oil Australia Ltd 10.00 "A Methodology for Business Process Re-engineering?" Graeme Simsion, Simsion Bowles & Associates, Invited Speaker 10.30 Morning Tea 11.00 "The Role of I/T in Facilitating BPR" Carey Butler, University of Melbourne 11.30 "Business Process Re-Engineering as an Enabling Factor for Lean Management" Otto Petrovic and Helmut Zsifkovits, University of Graz 12.00 "Learning from the Implementation of a System to Support Business Process Redesign in an English Law Firm" Andrew Martin, University of Warwick Track W2 Educational Issues 9.00 "A New IS Course: Personal Productivity with Information Technology" Gordon Davis, University of Minnesota, Invited Speaker 9.30 "The Business Information Technology Program and UNSW: Meeting the Needs of Industry?" Stuart Jones & Geoffrey Dick, University of NSW 10.00 "Reengineering the Information Systems Curricula Through Integrated Research: A Hong Kong Model" Louis C K Ma and Janice M Burn, Hong Kong Polytechnic 10.30 Morning Tea Track W3 Research and Development 11.00 "The Challenge of Transferring Software and Information technology" Priscilla Fowler, Software Engineering Institute, Carnegie Mellon University, Invited speaker 11.30 "Client/Server Computing as an Enabler of Business Process Re- engineering" Inji Wijegunaratne, Australian Centre for Unisys Software 12.00 "Business Process Re-engineering & Decision Support Systems: A Cautionary Tale" David Arnott & Peter O'Donnell, Monash University Track W4 Research Methods 9.00 "A Case For More Case Study Research in Group Support Systems" Graham Pervan, Curtin University 9.30 "Scholarship and Practice: The Contribution of Ethnographic Research Methods to Bridging the Gap" Lynda Davies, Griffith University, and Michael Myers, University of Auckland 10.00 "Individual User Satisfaction Within User-Led Development: A Longitudinal Study" Graham Low and Michael Lawrence, University of NSW 10.30 Morning Tea 11.00 Panel: "IS Research: Qualitative and Quantitative or What?" Chair: Ernie Jordan, City Polytechnic of Hong Kong 11.10 "Relevance and Rigour in Information Systems Research" Bob Galliers, University of Warwick, Invited Paper 11.30 Panel Response 12.30 Lunch Wednesday Afternoon Part 1 Four Parallel Tracks Track W5 Integrating Theory and Practice 13.30 "Modelling Information Systems in Business Development: Alternative Perspectives on Business Process Re- engineering" Juha-Pekka Tolvanen, University of Jyvaskyla & Kalle Lyytinen, Hong Kong University of Science and Technology 14.00 "Business Process Redesign as the Reconstruction of a Communicative Space" D Cecez-Kecmanovic, Griffith University 14.30 "Establishing Successful Measurement for Software Quality Improvement" Vic Basili, University of Maryland; Ross Jeffrey & Mike Berry, University of NSW Track W6 Integrating Planning, Development and Operations 13.30 "A Business Engineering Case Study within the Amsterdam Police Force" J van Meel, P Bots & H Sol, Delft University of Technology 14.00 "Accomplishing Process Change in the Information Systems Organisation: Two Contemporary Challenges" Neil C Ramiller, University of California 14.30 "People Centred Process Re- engineering: An Evaluation Perspective to Office Systems Re- design" Michael Sherwood-Smith, University College Dublin Track W7 Integrating Technical and Organisational Aspects 13.30 "IT-Enabled Business Re-engineering: A study of Singapore's trade Clearance Process" Neo Boon Siong, Nanyang Technological University 14.00 "Coupling Core Competencies - Wiring Information Technology into the Business" Hans Lehmann, University of Auckland 14.30 "Integration of Data or Information?: An example from the Police" Gro Bjerkes, University of Oslo Track W8 Outsourcing - Integrating external & internal resources? 13.30 "Toward Conceptual Clarity of Outsourcing" Soon Ang, Nanyang Technological University 14.00 "If Outsourcing is the Answer, What is the Question?" Bill Hewett, Deakin University 14.30 "IS Outsourcing Evaluations: Lessons From the Field" Rudy Hirscheim, University of Houston and Mary Lacity, University of Missouri 15.00 Afternoon Tea Final Plenary Session Chair: Jay Nunamaker, University of Arizona Theme: Business Process Re-engineering 15.30 "False Prophecies, Successful practice and Future Directions in IT Management" Philip Yetton, Fujitsu Centre, Australian Graduate School of Management, Invited Speaker 16.30 Some Reflections, Gordon Davis, University of Minnesota, Chairman, IFIP TC8, 16.50 Conference Closure, Ashley Goldsworthy, Bond University, Conference General Chair Wednesday Evening Conference Dinner Thursday Morning Diamonds in the Rough - Several parallel TC8 Working Group meetings, wherein Working Group Members will present informal reports of research and development "work in progress". All delegates welcome. INFORMATION SYSTEMS PRACTITIONERS & RESEARCHERS ARE INVITED TO REGISTER WITH THE CONFERENCE SECRETARY - Registration must be received by April 29, 1994 REGISTRATION FEES ($Aus) $598 Full Registration Fee (ACS Members/Reciprocal Societies) $255 Day Registration Fee $250 Full Time Student $120 PhD Colloquium $740 Non Member Full Registration Accompanying persons (see below) Accommodation - Excellent accommodation facilities available at the Bond University conference venue have been reserved for the conference at the rate of $50 per room (twin or single) per night or $65 with full breakfast. The weather on the Gold Coast will be mild and sunny about 21-23C during the day and dropping down to around 10C at night. In other words shirt sleeves or blouses weather during the day but you will need a sweater at least at night. SECRETARIAT ADDRESS: ACS/IFIP TC8 Conference PO Box 135 Aspley Qld 4034 Australia Tel: + (61) 0(7) 263 7864 Fax: + (61) 0(7) 263 7020 Email: acstc8conf94@uqvax.cc.uq/oz/au Conference Committee Attachment 1 General Chair, Ashley Goldsworthy, Bond University, Australia Program Chair, Bernard Glasson, Curtin University, Australia Organizing Chair, Alan Underwood, Queensland University of Technology, Australia Program Committee Rene Beauclair, Price Waterhouse Company, USA Niels Bjorn-Andersen, Copenhagen Business School, Denmark Pieter Bots, University of Delft, The Netherlands Roger Clarke, Australian National University, Australia Eckhard Falkenberg, University of Nijmegen, The Netherlands Guy Gable, National University of Singapore, Singapore Lee Gilbert, Nanyang Technological University, Singapore Bernard Glasson, Curtin University, Australia Michael Hanani, Bromine Compounds Ltd, Israel Igor Hawryszkiewycz, Sydney University of Technology, Australia Penti Kerola, University of Oulu, Finland John King, University of California, Irvine, USA Klaus Lenk, University of Oldenburg, Germany Mats Lundeberg, Stockholm School of Economics, Sweden Lynne Markus, Claremont Graduate School, USA Peter Marshall, Curtin University, Australia Eph McLean, Georgia State University, USA Juzar Motiwalla, Institute of Systems Sciences, Singapore Marcus O'Connor, University of New South Wales, Australia Antoni Olive,Universitat Politecnica de Catalunya, Barcelona Hans Oppelland, Erasmus University, The Netherlands Brad Post, Boeing Corporation, USA Henk Sol, University of Delft, The Netherlands Peter Seddon, University of Melbourne Ignace Snellen, Erasmus University, The Netherlands Ralph Sprague, University of Hawaii, USA Roland Traunmueller, University of Linz, Austria Alan Underwood, Queensland University of Technology, Australia Doug Vogel, University of Arizona, USA Ron Weber, University of Queensland, Australia Peter Weill, University of Melbourne,Australia Trevor Wood-Harper, Salford University, UK Organising Committee Peter Brown, QCOM Angela Laffey, ACS(QLD) Graham McMahon, Bond University Bob Tisdall, Skills and Solutions, Australia Alan Underwood, Queensland University of Technology, Australia DIRECTIONS TO GET TO BOND UNIVERSITY CONFERENCE CENTRE Overseas delegates could either fly direct into Brisbane International or Domestic Airport (or Coolangatta Airport on the Gold Coast) Queensland, Australia. BRISBANE INTERNATIONAL OR DOMESTIC AIRPORT - Upon arrival at Brisbane Airport, check in at Coachtrans Counter (Bus Service). - You should book a return ticket to Bond University (approx cost AUS $45 return). - Bus departs every 45 mins. - Please advise driver that you wish to be dropped off at Bond University. - The journey will take approx 1.5 hrs. - Before checking out of the hotel you should confirm with Coachtrans on (075) 925 333 regarding your return trip to Brisbane Airport. - Delegates who arrive in a group can also hire a limousine from the airport (from AUS $150 - one way trip to Bond University). Check at Arrival's Lounge for available service. COOLANGATTA AIRPORT (Gold Coast) - Travel from Coolangatta Airport to Bond University would be more convenient by cabs (approx cost AUS $20). INFORMATION FOR ACCOMPANYING PARTNERS/CHILDREN Delegates should indicate on the registration form:- (a) if they are to be accompanied by their partners (b) number of children - additional cost at delegates own expense (request for cot if applicable) (c) room requirement (ie single/double or twin beds) (NB: No charge for partners sharing delegates room) All meals for accompanying partners/children are to be at delegates own expense. Telephone calls, laundry, room service, mini-bar service are to be at delegates own expense. Meal vouchers are available for purchase as follows:- - Aus $30 Cocktail Party (Sunday - May 8) - Aus $15 Breakfast (per day) - Aus $25 Lunch (per day) - Aus $65 Conference Dinner (Wednesday - May 11) Brochures on tourist attractions/sight seeing tours etc. will be available when delegates register at the Conference Secretariat Registration Desk.