<?xml version="1.0" encoding="Windows-1252" ?>
<XML_DIZ_INFO>
<MASTER_PAD_VERSION_INFO>
    <MASTER_PAD_VERSION>1.15</MASTER_PAD_VERSION>
    <MASTER_PAD_INFO>Portable Application Description, or PAD for short, is a data set that is used by shareware authors to disseminate information to anyone interested in their software products. To find out more go to http://www.asp-shareware.org/pad</MASTER_PAD_INFO>
</MASTER_PAD_VERSION_INFO>
<Company_Info>
        <Company_Name>Leigh Business Enterprises Ltd.</Company_Name>
        <Address_1>2 Dorland Gardens</Address_1>
        <Address_2 />
        <City_Town>Totton</City_Town>
        <State_Province>Hampshire</State_Province>
        <Zip_Postal_Code>SO40 8WR</Zip_Postal_Code>
        <Country>United Kingdom</Country>
        <Company_WebSite_URL>http://www.LbeHelpdesk.com</Company_WebSite_URL>
<Contact_Info>
        <Author_First_Name>Leigh</Author_First_Name>
        <Author_Last_Name>Business Enterprises Ltd.</Author_Last_Name>
        <Author_Email>padgen@LbeHelpdesk.com</Author_Email>
        <Contact_First_Name>Leigh</Contact_First_Name>
        <Contact_Last_Name>Business Enterprises Ltd.</Contact_Last_Name>
        <Contact_Email>padgen@LbeHelpdesk.com</Contact_Email>
    </Contact_Info>
<Support_Info>
        <Sales_Email>padgen@LbeHelpdesk.com</Sales_Email>
        <Support_Email>padgen@LbeHelpdesk.com</Support_Email>
        <General_Email>padgen@LbeHelpdesk.com</General_Email>
        <Sales_Phone>+44 (0)870 741 9887</Sales_Phone>
        <Support_Phone>+44 (0)870 741 9887</Support_Phone>
        <General_Phone>+44 (0)870 741 9887</General_Phone>
        <Fax_Phone>+44 (0)870 121 5580</Fax_Phone>
    </Support_Info>
</Company_Info>
<Program_Info>
        <Program_Name>LBE Desktop Helpdesk</Program_Name>
        <Program_Version>4.0.116</Program_Version>
        <Program_Release_Month>01</Program_Release_Month>
        <Program_Release_Day>21</Program_Release_Day>
        <Program_Release_Year>2003</Program_Release_Year>
        <Program_Cost_Dollars>595</Program_Cost_Dollars>
        <Program_Cost_Other_Code>GBP</Program_Cost_Other_Code>
        <Program_Cost_Other>375</Program_Cost_Other>
        <Program_Type>Shareware</Program_Type>
        <Program_Release_Status>Minor Update</Program_Release_Status>
        <Program_Install_Support>Install and Uninstall</Program_Install_Support>
        <Program_OS_Support>Win95,Win98,WinME,WinNT 3.x,WinNT 4.x,WinXP,Windows2000</Program_OS_Support>
        <Program_Language>English</Program_Language>
<File_Info>
        <Filename_Versioned>lbehdesk.zip</Filename_Versioned>
        <Filename_Previous />
        <Filename_Generic>lbehdesk.zip</Filename_Generic>
        <Filename_Long>lbehdesk.zip</Filename_Long>
        <File_Size_Bytes>4292761</File_Size_Bytes>
        <File_Size_K>4192</File_Size_K>
        <File_Size_MB>4.19</File_Size_MB>
    </File_Info>
<Expire_Info>
        <Has_Expire_Info>Y</Has_Expire_Info>
        <Expire_Count>45</Expire_Count>
        <Expire_Based_On>Days</Expire_Based_On>
        <Expire_Other_Info />
        <Expire_Month />
        <Expire_Day />
        <Expire_Year />
    </Expire_Info>
        <Program_Change_Info>Bug fixes</Program_Change_Info>
        <Program_Specific_Category>Business</Program_Specific_Category>
        <Program_Categories>helpdesk, help desk, support, customer service</Program_Categories>
        <Program_System_Requirements>25 MB Hard disk space, Javascript enabled browser</Program_System_Requirements>
        <Includes_JAVA_VM>N</Includes_JAVA_VM>
        <Includes_VB_Runtime>Y</Includes_VB_Runtime>
        <Includes_DirectX>N</Includes_DirectX>
</Program_Info>
<Program_Descriptions>
<English>
        <Keywords>help desk, helpdesk, help desk software, helpdesk software, help desk system, helpdesk system, customer support, problem resolution, call center, customer service, issue tracking, call tracking</Keywords>
        <Char_Desc_45>Easy to use helpdesk system - sensibly priced</Char_Desc_45>
        <Char_Desc_80>Easy to use helpdesk system - sensibly priced to suit all business sizes</Char_Desc_80>
        <Char_Desc_250>Easy to use helpdesk system - sensibly priced. No extensive training required. Easily configured to reflect the way that you work. Uses e-mail to keep everyone informed. Maintains a complete audit trail of all actions. Extensive reports supplied.</Char_Desc_250>
        <Char_Desc_450>Easy to use helpdesk system, sensibly priced to suit all businesses. No extensive training required. Easily configured to reflect the way that you work. Uses e-mail to keep everyone informed. Maintains a complete audit trail of all actions. Extensive reports supplied. Scalable  - supports Access, Oracle and Sql Server. Complete control over data presentation including conditional formatting, export to html, print preview, drag and drop grouping.</Char_Desc_450>
        <Char_Desc_2000>Easy to use helpdesk system, sensibly priced to suit all businesses. Powerful HelpDesk Software:- LBE helpdesk software will help you manage and control your helpdesk operation, without forcing you to change the way you work. Sensibly priced:- Many of our customers have told us they looked at helpdesk software which is more than 10 times our price - but, in their words, wasn't anything like as good. Easy to set up:- You don't need an expensive on-site visit from us to install LBE Helpdesk. Just run the supplied setup, specify the location of your database and you are ready to start. Simple to use:- No extensive training is required. Our customers tell us that one of the major reasons they chose LBE Helpdesk is they found it very easy to understand. Scalable:- LBE Helpdesk uses industry standard databases - Access, Microsoft Sql Server and Oracle. The same database can be shared by all our Helpdesk products.  Extensive Reporting:- Supplied with many reports. If you need more, you can build your own using any of the commonly available reporting tools. Rich User Interface:-Complete control over how data is presented (similar to MS Outlook), group records, change fonts/colors etc. Change format according to conditions you define (e.g. to show all overdue Jobs in red). Effectively a reporting tool built-in. Numerous pre-defined filters allow you to show only the information you need, and you can define your own filters. Share data views with other members of your team. Save time:- Text macros save on typing - enter a short word/phrase and the system will automatically replace it with pre-defined text. Ideal for standard replies. Other features:- Adapts to your organization structure.  Manage support contracts by expiry date and/or number of new Jobs. Automatic escalation Transfer of jobs between operators. Target completion dates make it easy to see problems are dealt with in time.  Track time/money spent.</Char_Desc_2000>
</English>
</Program_Descriptions>
<Web_Info>
<Application_URLs>
        <Application_Info_URL>http://www.LbeHelpdesk.com</Application_Info_URL>
        <Application_Order_URL>http://www.LbeHelpdesk.com/helpdesk-order.htm</Application_Order_URL>
        <Application_Screenshot_URL>http://www.LbeHelpdesk.com/screenshots/fullsize/mainwin.jpg</Application_Screenshot_URL>
        <Application_Icon_URL>http://www.lbehelpdesk.com/images/lbelogo.gif</Application_Icon_URL>
        <Application_XML_File_URL>http://www.lbehelpdesk.com/pads/desktop/pad_file.xml</Application_XML_File_URL>
    </Application_URLs>
<Download_URLs>
        <Primary_Download_URL>http://www.LbeHelpdesk.com/upgrade/lbehdesk.zip</Primary_Download_URL>
        <Secondary_Download_URL>http://dl.winsite.com/bin/downl?win95/business/lbehdesk.zip|314|500000020663</Secondary_Download_URL>
        <Additional_Download_URL_1 />
        <Additional_Download_URL_2 />
    </Download_URLs>
</Web_Info>
<Permissions>
        <Distribution_Permissions>You may include this product on any CD or web site. 
You must not sell the evaluation copy 
You must disclose that this product is shareware and must be purchased if it is to be used after 
the trial period The program is copyright Leigh Business Enterprises Ltd.</Distribution_Permissions>
        <EULA>Licence
If you agree to these terms and conditions, LEIGH BUSINESS ENTERPRISES LTD grants to 
you a non-exclusive licence to use the accompanying software (the &quot;Software&quot;) and 
documentation whether printed or electronic (the &quot;Documentation&quot;) during a Trial Period as 
determined by the Software and thereafter once the appropriate licence fee has been paid to 
LEIGH BUSINESS ENTERPRISES LTD.. The Software and Documentation are referred to in 
this Agreement as the &quot;Licensed Materials.&quot;
Ownership 
The Licensed Materials are the sole and exclusive property of LEIGH BUSINESS 
ENTERPRISES LTD.. By applying the licence fee and receiving the registered version you do 
not become the owner of the Licensed Materials, but are entitled solely to use the Licensed 
Materials according to the terms of this Agreement.
Licence. 
The licence granted to you by LEIGH BUSINESS ENTERPRISES LTD. in this Agreement 
authorises you to use the Software for the specified number of concurrent users (where 
applicable).   Once the Trial Period has expired this agreement terminates unless you 
purchase  the appropriate licence fee from LEIGH BUSINESS ENTERPRISES LTD. 
YOU MAY NOT USE, COPY, OR MODIFY THE LICENSED MATERIALS, IN WHOLE OR IN 
PART, EXCEPT AS EXPRESSLY PROVIDED IN THIS AGREEMENT
Term
This Agreement is effective from the date of installation. This Agreement may be terminated by 
you at any time by destroying the Licensed Materials, together with any copies, modifications 
and merged portions in any form. It will also terminate automatically if you fail to comply with 
any term or condition of this Agreement.
Restrictions on Transfer
You may permanently transfer the Software to any other party if the other party agrees to the 
terms and conditions of this Agreement, and you transfer all copies of the Licensed Materials to 
that party or destroy those not transferred. By such transfer you terminate the licence granted 
to you in this Agreement. You may not sublicense, assign, share, rent, lease or otherwise 
transfer your right to use the Licensed Materials, nor any other rights granted to you under this 
Agreement.
Restrictions against copying or modifying the Licensed Materials
The licensed Materials are copyrighted by LEIGH BUSINESS ENTERPRISES LTD.. Except as 
expressly permitted in this Agreement, you may not copy or otherwise reproduce the Licensed 
Materials. In no event does the limited copying or reproduction permitted in this Agreement 
include the right to decompile, disassemble, or electronically transfer the Software, or to 
translate the Software into another computer language.
You agree to include the copyright notice set forth in the label of the media embodying the 
software on any copy of the Software in any form, in whole or in part, or if any modification of the 
Software or any updated work containing the Software or any Part thereof. You also agree not to 
remove any existing copyright notice from any of the Licensed Materials.
Protection and Security 
You agree to use your best efforts and take all reasonable steps to safeguard the Licensed 
Materials to ensure that no unauthorised person has access to them and that non authorised 
copy, publication, disclosure or distribution of any of the Licensed Materials is made. You 
acknowledge that the Licensed Material contain valuable confidential information and trade 
secrets and that unauthorised use and copying are harmful to LEIGH BUSINESS 
ENTERPRISES LTD., and that you have the confidential obligation on such valuable information 
and trade secrets.
Limited Warranty
LEIGH BUSINESS ENTERPRISES LTD. warrants that the media on which the Software is 
recorded will be free from defects in workmanship and materials for a period of 90 days from the 
date of payment of the licence fee. If the media and dated proof of purchase are returned to 
LEIGH BUSINESS ENTERPRISES LTD. within 90 days of the date of payment of the licence 
fee, and if LEIGH BUSINESS ENTERPRISES LTD. determines the media to be defective and 
provided the media was not subject to misuse, abuse or use in defective equipment LEIGH 
BUSINESS ENTERPRISES LTD. will, at its option, (1) replace the media, or (2) refund the 
licence fee paid by you, upon your return to LEIGH BUSINESS ENTERPRISES LTD. of all of 
the Licensed Materials , including all copies of any portions thereof , and dated proof of payment 
of the licence fee. All implied warranties on the media, including implied warranties of 
merchantability and fitness for a particular purpose, are limited to the duration of the express 
warranty set forth above.
In no event will LEIGH BUSINESS ENTERPRISES LTD. or any other party who has been 
involved in the creation, production, or delivery of the Licensed Materials be liable for special, 
direct, indirect, or consequential damages, including loss of profits, or inability to use the 
Licensed Materials, even if LEIGH BUSINESS ENTERPRISES LTD. has been advised of the 
possibility of such damages. In no event shall LEIGH BUSINESS ENTERPRISES LTD.'s liability 
for any damages or loss to you or any other party exceed the licence fees paid for the Licensed 
Materials.
General
If any provision or portion of a provision of this Agreement is determined to be invalid under any 
applicable law, it shall be deemed omitted and the remaining provisions and partial provisions of 
this Agreement shall continue in full force and effect.
This Agreement constitutes the entire Agreement between the parties with respect to the 
subject matter hereof, and all prior Agreements, representations, statements and undertakings 
are hereby expressly cancelled.</EULA>
</Permissions>
<ASP>
    <ASP_FORM>Y</ASP_FORM>
    <ASP_Member>Y</ASP_Member>
    <ASP_Member_Number>04601</ASP_Member_Number>
</ASP>
<Simtel>
    <Simtel_Agent />
    <Simtel_FORM>Y</Simtel_FORM>
    <Simtel_DOS_Category>Select - MS-DOS Platform (blank)</Simtel_DOS_Category>
    <Simtel_Platform>win95 - Win95/Win98/WinME</Simtel_Platform>
    <Simtel_Category>Business - business Business-Related Programs</Simtel_Category>
    <SIMTEL_FORM_VER>1.3 8/01/2002</SIMTEL_FORM_VER>
</Simtel>
</XML_DIZ_INFO>
